SAM by Auxo

General / Maintenance 13

• [Orion] Global Search
• [Orion] How to customise email body for emailed statements?
• [Orion] Moving EFTPOS to manual
• IMPORTANT - Real cost of an hour
• [Orion] Mass update Labour rates

View all 13

Accounts 9

• PUTTING A CUSTOMER ON-HOLD
• Credit Matching
• [Orion] How to Query Orion Data
• [Orion] Bad Debts - how to identify, write off and write back
• [Orion] Finding Archived (historical) Reports

View all 9

Workshop 15

• [Orion] How to credit an invoice (Workshop)
• Setting up Non WOF/Service Reminders for Future Work
• [ORION] Editing Parts or Materials within a Workshop Job, Quote & Job Kit
• [Orion] Booking Diary
• [Orion] Loan Car / Courtesy Car - Setup

View all 15

Parts 8

• [ORION] POS Invoice Statuses
• [Orion] CipherLab - Setup Hosted Sites
• [Orion] CipherLab - Using on Hosted Sites
• [ORION] Viewing Stock Availability
• [Orion] Parts Back Orders

View all 8

Product Updates 9

• [Orion] Version 4.012 (July 2022)
• [Orion] 4.012 User Interface Improvements
• [Orion] Version 4.010 (March 2022)
• [Orion] Version 4.008 (November 2021)
• [Orion] Version 4.006 (May 2021)

View all 9

Covid 19 2

• COVID-19 Calculating Revenue for Covid Subsidies
• Processing the COVID-19 wage subsidy

Sales 1

• How to use Orion to stay on top of customer follow ups?

Xero 12

• Xero - Version 6024 and above
• Xero - Up to version 6022
• [SAM] Xero FAQ's
• [SAM X] Batch Error: Invoice not of valid status for modification
• [SAM] How to invite a new user (in this instance SAM) to your Xero account

View all 12

SMS 5

• [SAM/Orion] Changing Follow-up Reminder SMS Text
• [SAM] SMS set-up Guide
• [SAM] SMS Add-On Package Allowances
• [SAM] How to send SMS messages to Technicians
• Sending SMS messages

Other Add-Ons 11

• SmartCheck - User Guide
• SmartCheck - How to create a Checksheet
• SmartCheck - Set Up Failed Reasons
• SmartCheck - How to process a Checksheet
• SmartCheck - Viewing Results

View all 11

General Info 20

• [SAM/Orion] Map a Network Drive & Create a Shortcut
• [SAM/Orion] Back up your data
• [SAM/ORION] Checks if my system is running slower than normal.
• [SAM] Sending an email to your customers
• [SAM/Orion] Operating Offline

View all 20

Admin 3

• [SAM/Orion] Financial Year End Checklist
• Processing the COVID-19 wage subsidy
• [SAM Orion] Financial Year End - Suggested Reports to print...

Utilities 6

• [SAM] How to export a Customer List
• [SAM] How to change the Font Size
• [SAM] How to send a Bulk SMS
• [SAM] AFTERPAY - Setup
• [SAM] AFTERPAY - Processing

View all 6

Stock 9

• [SAM] How to mass delete Stock items via the "Stock File Cleanup" utility
• [SAM] How to modify the Last cost or Average cost of a stocked Item
• [SAM] How to insert a new purchase order
• [SAM] Stock Margin Control
• [SAM] Creating a Suggested Buy

View all 9

Labour 5

• [SAM] Technician Set-up
• [SAM] - Creating Labour Categories/Rates
• [SAM] IMPORTANT - Real cost of an hour
• [SAM] Time Clocking - set-up.
• [SAM] Mass update Labour rates

Maintenance 11

• [SAM] How to change/move a car Registration number.
• [SAM]How to Merge Vehicle
• [SAM] How to create and use a Kit
• [SAM] - How to create custom email body for emailed statements?
• Margins - How to check what you're making on each job

View all 11

Citrix 9

• [Citrix] How to archive/move data from CITRIX to a LOCAL Computer
• [Citrix] Using Citrix via Web Browser
• [Citrix] Citrix File Export – Using Citrix File Explorer
• [Citrix] Citrix Login - Password Change
• [Citrix] Log Off via Connection Centre

View all 9

Accounts 12

• [SAM] How to write off small Debtor balances
• [SAM] How to create a GST Only Invoice for Suppliers
• [SAM] Bad Debts - how to identify, write off and write back
• [SAM] Everything you need to know about Creditors/Suppliers
• [SAM] How to complete your daily banking

View all 12

Reports 2

• [SAM] GL Trial Balance Report
• [SAM] Follow-up/Reminders

Help 3

• [SAM] Updating SAM
• IT Ops - Support Coverage and SLAs
• [SAM] SAM Packages

Misc 2

• [SAM] Interest & Charges
• Converting to webSAM - what should I consider?

Product Updates 5

• [SAM] Version 6.024 (June 2022)
• [SAM] Version 6.022 (September 2021)
• [SAM] Version 6.020 (February 2021)
• [SAM] Version 6.018 (August 2020)
• Changes to SAM X (6012)

Enquiry 1

• [SAM] Finding Archived (historical) Reports