SAM by Auxo
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Knowledge base
SAM
General Info
20
[SAM/Orion] Map a Network Drive & Create a Shortcut
[SAM/Orion] Back up your data
[SAM/ORION] Checks if my system is running slower than normal.
[SAM] Sending an email to your customers
[SAM/Orion] Operating Offline
View all 20
Admin
2
[SAM] Financial Year End
Processing the COVID-19 wage subsidy
Utilities
6
[SAM] How to export a Customer List
[SAM] How to change the Font Size
[SAM] How to send a Bulk SMS
[SAM] AFTERPAY - Setup
[SAM] AFTERPAY - Processing
View all 6
Stock
8
[SAM] How to mass delete Stock items via the "Stock File Cleanup" utility
[SAM] How to modify the Last cost or Average cost of a stocked Item
[SAM] How to insert a new purchase order
[SAM] Stock Margin Control
[SAM] Creating a Suggested Buy
View all 8
Labour
5
[SAM] Technician Set-up
[SAM] - Creating Labour Categories/Rates
[SAM] IMPORTANT - Real cost of an hour
[SAM] Time Clocking - set-up.
[SAM] Mass update Labour rates
Maintenance
11
[SAM] How to change/move a car Registration number.
[SAM]How to Merge Vehicle
[SAM] How to create and use a Kit
[SAM] - How to create custom email body for emailed statements?
Margins - How to check what you're making on each job
View all 11
Citrix
8
[Citrix] How to archive/move data from CITRIX to a LOCAL Computer
[Citrix] Using Citrix via Web Browser
[Citrix] Citrix File Export – Using Citrix File Explorer
[Citrix] Citrix Login - Password Change
[Citrix] 1.0 Reset Citrix Session - Using Citrix Receiver
View all 8
Accounts
11
[SAM] How to write off small Debtor balances
[SAM] How to create a GST Only Invoice for Suppliers
[SAM] Bad Debts - how to identify, write off and write back
[SAM] Everything you need to know about Creditors/Suppliers
[SAM] How to complete your daily banking
View all 11
Reports
2
[SAM] GL Trial Balance Report
[SAM] Follow-up/Reminders
Help
3
[SAM] Updating SAM
IT Ops - Support Coverage and SLAs
[SAM] SAM Packages
Misc
2
[SAM] Interest & Charges
Converting to webSAM - what should I consider?
Product Updates
5
[SAM] Version 6.024 (June 2022)
[SAM] Version 6.022 (September 2021)
[SAM] Version 6.020 (February 2021)
[SAM] Version 6.018 (August 2020)
Changes to SAM X (6012)
Orion
General / Maintenance
9
[Orion] Global Search
[Orion] How to customise email body for emailed statements?
[Orion] Moving EFTPOS to manual
IMPORTANT - Real cost of an hour
[Orion] Mass update Labour rates
View all 9
Accounts
6
PUTTING A CUSTOMER ON-HOLD
Credit Matching
[Orion] How to Query Orion Data
[Orion] Debtors Ledger Reconciliation
[Orion] Bad Debts - how to identify, write off and write back
View all 6
Workshop
3
[Orion] How to credit an invoice (Workshop)
Setting up Non WOF/Service Reminders for Future Work
[ORION] Editing Parts or Materials within a Workshop Job, Quote & Job Kit
Parts
3
[ORION] POS Invoice Statuses
[Orion] CipherLab - Setup Hosted Sites
[Orion] CipherLab - Using on Hosted Sites
Product Updates
8
[Orion] Version 4.012 (July 2022)
[Orion] 4.012 User Interface Improvements
[Orion] Version 4.010 (March 2022)
[Orion] Version 4.008 (November 2021)
[Orion] Version 4.006 (May 2021)
View all 8
Covid 19
2
COVID-19 Calculating Revenue for Covid Subsidies
Processing the COVID-19 wage subsidy
Sales
1
How to use Orion to stay on top of customer follow ups?
SAM Add-ons
Xero
12
Xero - Version 6024 and above
Xero - Up to version 6022
[SAM] Xero FAQ's
[SAM X] Batch Error: Invoice not of valid status for modification
[SAM] How to invite a new user (in this instance SAM) to your Xero account
View all 12
SMS
5
[SAM/Orion] Changing Follow-up Reminder SMS Text
[SAM] SMS set-up Guide
[SAM] SMS Add-On Package Allowances
[SAM] How to send SMS messages to Technicians
Sending SMS messages
Other Add-Ons
11
SmartCheck - User Guide
SmartCheck - How to create a Checksheet
SmartCheck - Set Up Failed Reasons
SmartCheck - How to process a Checksheet
SmartCheck - Viewing Results
View all 11
Help Desk Software
by Freshdesk Support Desk