General Info

[SAM] How to credit an invoice.
Crediting an invoice is necessary at times, this could be either to issue a refund or to correct mistakes (you are unable to edit a job that has been invoi...
Tue, 7 Mar, 2023 at 11:13 AM
The SAM customer portal - how to log-in and use
This article will go over how to log-in for the first time and give a brief over-view on what can be done in it. TABLE OF CONTENTS Who can access the Po...
Thu, 23 Mar, 2023 at 8:43 AM
[SAM/Orion] - How to send information to File
This article will go through how to send information and/or lists to File Throughout SAM and Orion you will see a button called "Send to File" m...
Tue, 23 Nov, 2021 at 11:24 AM
[SAM] How to invoice a Job
Here we will learn how to invoice a Job  
Wed, 21 Jul, 2021 at 10:41 PM
[SAM/Orion] How to enter a new Expiry code and/or an Activation code for Add-ons
This article will show you how to enter a new Expiry code and/or enter a code to activate an Add-on You will be supplied with a code to enter into SAM or ...
Sat, 21 Aug, 2021 at 11:22 PM
COVID-19 Revenue for Resurgence Support Payment & Wage Subsidy
This article is about how to get revenue information from SAM which will help you apply for the COVID-19 Resurgence Support Payment (RSP) or the Wage Subsid...
Fri, 3 Sep, 2021 at 1:01 PM
Setting up a Service Reminder
Here we are going to learn how to set-up a service reminder for a vehicle TABLE OF CONTENTS Setting up a Service Reminder Adding from Work In Pro...
Tue, 21 Sep, 2021 at 1:04 PM
Error “Someone is still logged in”
Some processes in SAM require everyone to be logged out - such as rollovers, updates and backup's Follow the process below to find out who is sti...
Mon, 13 Sep, 2021 at 1:40 PM
Cryptonite Error
This article will guide you on how to resolve Cryptonite error which is the result of a Windows Update.   This is not a SAM or ORION issue and has be...
Fri, 17 Sep, 2021 at 2:40 PM
[SAM] Check your version of SAM
Every now and then you may be asked what version of SAM you are using. There are a couple of ways to see this information: 1. While logging on to SA...
Sun, 12 Jun, 2022 at 9:47 PM